CRC Selects CISCO as strategic partner for Voice, Video, Data, and Call Center Operations

February, 2006 - CRC will begin using the CISCO IP Telephony Solution’s hardware and software to improve efficiencies in handling its call volume. In addition to using Call Manager 4.1, Unity, Audio & Visual Conferencing, Speech Recognition, CRC will also implement CISCO’s Call Center Solution: IPCC Express – Premium Edition. Each employee in CRC’s geographically diverse network of offices and data centers will be connected to one system via color touch screen handsets, and field workers will be instantly reachable via CISCO’s ‘Find Me, Follow Me’ technology which gives field workers access to all features of their desktop phones.

Implementing the above solution is critical to CRC’s mission of increasing the profitability of its clients, as this solution will make CRC easier to do business with by improving response times, reducing call wait times, providing intelligent call routing via natural speech and direct inward dialing.

CRC will eventually integrate the CISCO IPCC system with HEAT to track trouble tickets.