Managers and Administrators use BizTRACKER(tm) to schedule, assign, and track field work. BizTRACKER(tm) works on desktops, laptops, and tablets, and managers always have up-to-the-minute information including: dashboards, exception-based reports, and reports (whether automatically emailed or on-demand) available at their fingertips. Field level managers can also use BizTRACKER(tm) to make last minute scheduling assignments.
Field Service workers use PocketTRACKER(tm) to receive & update scheduling information, report arrival/departure (with GPS Tracking) to/from their work assignments, capture survey information (including pictures), perform in-aisle training, take orders, issue returns (including barcode scanning), and perform in aisle training (with streaming video). Managers use PocketTRACKER(tm) to audit the work of their subordinates.
Field Service workers use WebTRACKER(tm) from fixed or mobile computers to perform the same tasks as those using PocketTRACKER(tm) -- with some minor limitations due to hardware (or lack thereof). WebTRACKER(tm) is an excellent backup to PocketTRACKER(tm), or a more cost effective tool for use with less known reps -- or those who work infrequently. WebTRACKER(tm) does not require an app to be installed on the rep's device.
Field Service workers use PhoneTRACKER(tm) to report work results in the case where it's not possible or practical for reps to have computers. With a simple phone call, reps can report arrival and departure, and can also capture most types of survey answers (with obvious exceptions like pictures and barcode scans). The system captures caller-id for verification of the source of calls, and is completely tied in to all reports.
